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Managing the caseload: a qualitative action research study exploring how community children’s nurses deliver services to children living with life-limiting, life-threatening, and chronic conditions

Publication year
2008
Author(s)
Pontin, D.; Lewis, M.
Pages
26-35
Volume
13
Number
1

PURPOSE; The number of children living with life-limiting, life-threatening, and chronic conditions nursed at home/in the community is increasing. There is limited literature on how community children’s nurses (CCNs) manage their caseloads. DESIGN AND METHODS: A qualitative-action research study used in-depth interviews. RESULTS: The study generated a number of insights about the sorts of phenomena that contribute to CCNs’ perceptions of workload. Themes included strategy, being proactive, purposeful visit, and knowing families. PRACTICE IMPLICATIONS: Using a workload tool may help CCNs manage caseloads. Further work in other areas is required to identify issues of cultural specificity.

Research abstracts