Together for Short Lives
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Buy a Together for Short Lives hoody frequently asked questions

People wearing Together for Short Lives hoodie

Find out more about purchasing a Together for Short Lives hoody by selecting a question below:

Which size should I order?

Measurement size guide for each size:

  • XS:
    • 1/2 chest – 49cm
    • Body length – 64cm
    • Sleeve length – 57.5cm
  • S:
    • 1/2 chest – 51cm
    • Body length – 67cm
    • Sleeve length – 59cm
  • M:
    • 1/2 chest – 56cm
    • Body length – 70cm
    • Sleeve length – 60.5cm
  • L:
    • 1/2 chest – 61cm
    • Body length – 73cm
    • Sleeve length – 62cm
  • XL:
    • 1/2 chest – 65cm
    • Body length – 76cm
    • Sleeve length – 63.5cm
  • 2XL:
    • 1/2 chest – 69cm
    • Body length -79cm
    • Sleeve length – 65cm
  • 3XL:
    • 1/2 chest – 73cm
    • Body length – 82cm
    • Sleeve length – 66.5cm
  • 4XL:
    • 1/2 chest – 78cm
    • Body length – 86cm
    • Sleeve length – 68.5cm
  • 5XL:
    • 1/2 chest – 83cm
    • Body length – 90cm
    • Sleeve length – 70.5cm

Which payment methods can I use to order online?

We take all major debit and credit cards including American Express, and online orders can also use PayPal.

How much is delivery?

Delivery for each hoody is £5. Hoodies are posted individually, if you order more than one hoody, postage is charged for each item.

How long will it take for me to get my order?

Orders are fulfilled every Wednesday. Our standard shipping time is 3-5 working days. Please allow 28 days for deliveries.

Can I amend my order once it has been placed?

We will endeavour to facilitate amendments to the delivery address or the size of the hoody that are sent to ecommerce@togetherforshortlives.org.uk before Tuesdays at 5pm. For example, if you place an order on Thursday, you have until 5pm the following Tuesday to contact us regarding an amendment. Please carefully review your order at the checkout as we cannot guarantee order amendments.

Does the order value include VAT?

VAT is included in the price of all items. If you require a VAT invoice, please request this by emailing ecommerce@togetherforshortlives.org.uk.

Can I track my order?

Yes. You will receive your unique Royal Mail reference number in your dispatch confirmation email, you can track your order via the Royal Mail website tracking service.

What do I do if my order has not arrived?

If you have not received your order within 28 days, please email ecommerce@togetherforshortlives.org.uk.

Royal Mail will not consider something as officially ‘lost in post’ until 10 working days since the date of dispatch has passed. Unfortunately, we cannot process a claim until this period is up. At the point of us raising a claim with Royal Mail, we can either arrange to issue you with a refund or re-dispatch the order to you.

Please note that weekends and bank holidays do not count as working days. If there is a problem fulfilling your order, we will contact you via the email address you provided when placing your order.

Do you ship overseas?

We only deliver goods to UK (United Kingdom) addresses with a Royal Mail postcode.

What do I do if an item arrives damaged or incorrect?

Please see the Returns and Refunds section.

How do I return an item for an exchange or refund?

Please see the Returns and Refunds section.

Can I collect my order?

Unfortunately, we do not currently offer customer collection for our orders.