Help us deliver outstanding care to children with life-shortening conditions and their families. A key member of our amazing team, you’ll work both in our hospice and out in the community, supporting families in their own homes.
Many of the children we care for have complex needs, and each has a care plan that we follow to make sure they get exactly the right care and support for them. But we also support the whole family too – mums, dads, brothers and sisters, even grandparents. And we’re not just there for end of life care – although obviously that’s a hugely important part of what we do. We’re there for the highs and the lows, helping families share precious moments, have fun and live life to the full.
All of which makes this an incredibly varied role. One that will see you support nursing staff with clinical care, as well as deliver play and learning activities, days out and trips with children of all ages, do the basics such as feeding and bathing, or just be there when an anxious mum needs someone to talk to. A flexible approach is key as you’ll be required to work evenings, overnight and at weekends and to adapt to the needs of individual children and families.
Main Duties and Key Responsibilities
• Deliver holistic care and support to children and families in
the community or in the hospice, following relevant care
plans and under the supervision of the nurses and care
managers. This includes regular evening, weekend and
• Deliver care that is family centred, evidence based and
meets all statutory requirements.
• Assess, plan, deliver and evaluate play programmes for
children with varying ability, development and interests, in
collaboration with the play specialists.
• Participate in play and learning activities for children
following the identified play programme.
• Provide pre and post bereavement support to families, either
in the hospice or the family home, as agreed with the team
leaders as part of the family support plan.
• Act promptly should any changes be observed in the child’s
condition, seeking advice and reporting back to the care
team leaders or the nurse in charge, as appropriate.
• Undertake child specific delegated care tasks following
completion of proficiency training and assessment.
• Provide ‘basic care’ for children and young people with
complex needs, including feeding, bathing, toileting and
moving and handling.
• Be able to use with confidence equipment and aids
necessary for the care of the designated child, following
assessment and training and to report any faults promptly to
the appropriate person.
• Participate as a team member in other activities which
complete the care cycle, i.e. laundry, meals, ad hoc light
domestic duties and outings with the young person and their
• Provide support and assistance to other team members
when carrying out nursing procedures or family support
activities. This includes siblings.
• Complete core competencies associated within the role
within 6 months of appointment and to use this knowledge
to safely undertake care delivery.
• Take responsibility to maintain achieved competencies and
attend appropriate updates.
• Share knowledge and skills with care team colleagues,
providing support and training where appropriate.
• Be responsible for your own ongoing practice development
and lifelong learning, including actively participating in
appraisal, practice supervision, reflective practice, education
• Work within the relevant legal, ethical and professional
frameworks applicable to children’s’ palliative care practice
in the community and hospice at all times.
• Maintain effective communication and collaborative working
with hospice colleagues and other agencies involved with
the care of the children and families.
• Ensure that children’s or young people’s and family feedback
is brought to the attention of their named care team leader or
the nurse in charge.
• Liaise effectively with members of the public, including
receiving donations and passing on media enquiries to the
Director of Care.
• Report any equipment, maintenance and safety issues to the
care team administrator and maintenance staff, ensuring that
all hospice property is well looked after and maintained.
• Inform the care team administrator of any ordering required
to facilitate good stock control for all clinical and pharmacy
• Undertake any other duties as are within the scope, spirit
and purpose of the job, the title of the post and its grading,
as requested by your line manager or their higher level of
• Maintain confidentiality in all areas of work.
• Ensure that your conduct within and outside of the hospice
does not conflict with professional expectations.
• Actively support and promote the hospice and all its policies.
• Ensure an awareness and observation of Fire and Health and
• Ensure the respect, dignity and rights to privacy of children,
young people and their families as far as possible.
• NVQ level 2 (health and social care) qualification or
• IT literate (e.g. Microsoft packages);
• Experience of working with children in a professional
children’s setting such as early years, learning disability,
education or healthcare;
• Evidence of working effectively within a team with an
enthusiastic and confident approach to work;
• Proven track record of reliability;
• Evidence of a good standard of written and oral
• Able to interpret and follow basic written instructions, such
as care plans;
• Able to demonstrate a flexible attitude and approach to the
changing work environment;
• Able to adapt working patterns to provide the flexibility of
service required by the families seeking hospice care
• Able and willing to work within a palliative care environment;
• Able to adopt a mature approach to personal and
professional boundary setting with children and their families;
• Ability to act on own initiative in delivering care, recognising
when to seek supervision and advice from a more
experienced member of the team;
• Ability to learn to use equipment to carry out designated
nursing tasks such as hoists, suction machines, oxygen
• Ability to observe and report changes in the child’s condition
to the care team leader or nurse in charge and parent;
• The ability to travel promptly between places of work, often
at short notice;
• Full driving licence and use of a car for work purposes.
• Knowledge of current legislation relating to children & young
people including best practice in safeguarding children;
• Knowledge of the wide range of services available to
children and families in the locality;
• Childcare and Learning Development (CCLD)/CHCHE/
BTEC/NVQ level 3, or equivalent;
• Experience of working in a palliative care service;
• Play skills and previous experience;
• Experience of providing community care services;
• Experience of working with volunteers ;
• Experience of using technology and complex equipment in
the delivery of care;
• Experience of mentoring and sharing expertise with other