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Family & Bereavement Support Team Leader

Helen & Douglas House
Post date
6 June 2022
Closing date
30 June 2022
14a Magdalen Road, Oxford, Oxfordshire, OX4 1RW
34541 to 41000 per annum pro rata
Contact email

We are looking for a dynamic, thoughtful, and experienced leader to support a passionate and committed team of Bereavement and Family Support Workers at our Family & Bereavement Support Service. If you are looking for a role that will enable you to support your team to unlock their potential and develop new skills, we invite you to join our team as a Family & Bereavement Support Team Leader!

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, end-of-life, symptom management, family services and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others. We pride ourselves on being a welcoming, talented, friendly, and supportive team who strongly believe in the importance of building positive and consistent relationships between the families we work with and social workers, together with the multi-disciplinary team and statutory partners.

This role would suit a compassionate leader with experience of multi-disciplinary working and a specialist understanding of end-of-life issues. Your excellent organisational skills will be aimed at strengthening, co-ordinating and diversifying our family support and bereavement support services. Your well-developed influencing and interpersonal skills will contribute to ensuring that supporting bereaved families remains at the top of our agenda and strategy. Your post qualifying counselling experience in a health or social care environment will come into play when providing expert advice, carrying out supervision, supporting and training Bereavement Support Workers. A key part of this role will be to develop our model including the role of volunteers within service provision.

As a Team Leader you will contribute to ensuring arrangements for service provision are met, robust and safe operating processes are followed, appropriate administrative processes are adhered to. By working closely with your team, you will support the management of an effective and timely referral system, recording mechanisms, policies and procedures, and data collection for reporting on outcomes. Completing psycho-social assessments for patients and their families will help you develop the advice and information pathway for services which address pre-bereavement and post bereavement needs.

Helen & Douglas House offer the following benefits:

  • 27 days holiday plus bank holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
  • We are a direction agency for the NHS Pension Scheme.
  • Eye care voucher scheme.
  • Cycle to work scheme.
  • Occupational sick pay and maternity pay.
  • Enhanced maternity leave and shared paternity leave.
  • A flexible working environment.
  • Subsidised staff dining facilities.
  • Investment in your CPD.
  • Employee Assistance Programme.
  • Recommend a friend scheme.

For further queries, please contact the Recruitment Team at

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

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