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Retail Volunteers Manager, Acorns Children’s Hospice Trust

Acorns Children's Hospice Trust
Post date
14 June 2018
Closing date
28 June 2018
Wythall, Birmingham
£30,000 pa
37.5 hours
Contact email

We need a champion and a cheerleader for some of our most important people: the army of volunteers who keep our fashion & furniture shops running. Without them, we couldn’t fund much of the care, support, fun and laughter we offer children with life limiting or life-threatening conditions.

A more fulfilling role

You’ve worked in volunteering before, so you probably already understand the frustrations and fulfilment a role like this can offer. The difference with this job is that we want you to not only take care of the day-to-day coaching, cajoling and encouragement that keeps shops open & operating and volunteers motivated but also to help us set the right strategy for recruiting, inspiring and retaining our 1000 volunteers.

Working with our Head of Retail and Area Managers, you’ll shape a volunteer strategy for 56 shops across the Midlands that aligns with Acorns overall corporate plans and delivers on our recruitment targets. We’re looking for someone who’s inspired by finding new avenues to attract volunteers: networking opportunities, corporate partnerships – we’re looking for your ideas and input here. Beyond that, it’s vital you can make our existing teams feel involved, appreciated and equipped to do a great job. The To Do List here includes creating a coaching culture and coming up with events and initiatives that raise the profile of volunteering within Acorns.

You’ll be based at our Drakes Court offices in Wythall but, obviously, you can expect to be travelling around the Midlands, meeting volunteers and staff across our retail network. Retail opens seven days a week and you may be required to work Saturdays or Sundays or some evenings.

What you’ll bring us

You’re already working in the volunteer or charity sector and you have some experience of managing teams. Beyond that, it’s your attributes and personal qualities that will help you to succeed – and, of course, an appetite to grow and learn.

You’ll need first-class organisational and administrative skills, including numeracy, coupled with an enviable ability to prioritise your own workload and hit targets – you’re probably that person who keeps everyone else in the office on track too. You’re a natural communicator – both in person and in writing. You’re at your best working collaboratively and sharing knowledge – the job hinges on the relationships you build with volunteers, supporters and colleagues across Acorns.

Whether or not you’ve worked with this amount of volunteers before, you’ll need to convince us you have the empathy and insight to understand what motivates our diverse, multi-cultural teams. Add to that a driving licence and you’ve got everything we’re looking for.

Rewarding in many ways

In case you don’t know us, Acorns is a sizeable charity, providing care, support, fun and laughter for children with life limiting or life-threatening conditions and their families across the Heart of England. It’s every bit as complex and demanding as you’d imagine – but for the right people it’s hugely, heart-warmingly satisfying.

When we say the job is ‘rewarding’, we don’t just mean personally. Yes, you’ll have our unwavering support and appreciation, plus a lovely team of people to work with. On top of that, we offer an impressive range of benefits including a competitive salary, 31 days’ holiday, a contributory pension and life assurance worth twice your salary.

Find out more and apply…

For further information and details on how to apply, please visit our website

Please note that we are unable to accept CV’s on their own and will only consider submissions by application form.

You must be eligible to live and work in the UK to be considered for this role. Any successful candidate will be subject to an enhanced DBS check for children and adults.

Previous applicants need not reapply.

First interviews will be held on Wednesday 11 July 2018.

Closing date for applications: 9am Thursday 28 June 2018

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