Together for Short Lives
Call the Helpline 0808 8088 100

Helpline

Helpline for palliative care for children and families

Our helpline is here for parents, carers or professionals who have questions or need support about looking after a child who is expected to have a short life.

Freephone Helpline

Are you a parent, carer or professional who looks after or knows a child or young person who is expected to have a short life?

If you have questions or are finding it hard to cope, please contact our Together for Families Helpline free on 0808 8088 100.

The helpline is open from 10am until 4pm, Monday – Friday.  Outside of these hours and at weekends and Bank Holidays, you can leave a message on our answerphone and we will respond as soon as possible.

Call 0808 8088 100

Calls are free for callers from a landline as well as specified mobile networks.

Alternatively, you can contact us at any time by completing the form below. Any information you provide will remain confidential. Please make sure you provide a valid email or phone number so we can get back to you.

Please note: this is not a crisis service. If you need to speak with someone urgently do call 999 or the Samaritans on 116 123.

 

About the helpline

Helplines Partnership

We are proud to be an accredited member of the Helplines Partnership which is a membership body for organisations that provide helpline services in the UK and internationally. For further information visit Helplines Partnership.

Helpline Confidentiality

The Together for Short Lives Helpline provides a confidential service. This means that we will not share information outside the organisation without your permission. Where calls relate to other areas of the organisation who would be able to help, we will pass on contact details internally to them.

Exceptions to our confidentiality policy

In exceptional circumstances we may need to break confidentiality and share information without your consent.

Circumstances where we may be required to break confidentiality:

  • A child or young person is at risk of harm
  • An adult is at risk of immediate and significant harm either to themselves or others
  • We are required to share information as ordered by the courts
  • A threat of terrorism has been made
  • A caller is being threatening or abusive to staff or is deliberately misusing the service preventing the helpline being available to support others.

We will always attempt to keep you informed of any action we take if a decision is made to break confidentiality.