Fundraising & Engagement Coordinator

Fundraising & Engagement Coordinator

£25,678 pa FTE

37.5 Hours per week (part-time 30 hours will be considered)
If you’re organised, proactive and passionate about giving every supporter a great experience while bringing your individuality to the role, this could be the opportunity for you.

As Fundraising & Engagement Coordinator, you’ll provide high-quality administration and coordination across all income streams. From timely thanking and personalised supporter journeys to accurate CRM records, volunteer support and day-to-day enquiries, you’ll help every supporter feel valued and connected to Bluebell Wood.

Job Purpose

To proactively deliver supporter and income generation administration across all income streams, ensuring timely thanking, engagement and a high-quality supporter experience.

What you’ll do

This is a snapshot of the role, not an exhaustive list. Please download the full job description and person specification for more detail.

You’ll deliver engaging, personalised and authentic supporter thanking and journeys in line with agreed standards, taking responsibility for completing actions on time and escalating opportunities to strengthen relationships. You’ll also support activities such as Amazon Wish Lists, collection tins and Thankathon.

Using agreed segmentation and targeting, you’ll support day-to-day engagement activity and ensure supporter data and attributes are accurate, up to date and used effectively. You’ll record engagement promptly in the CRM and process supporter data in line with GDPR, Information Governance and Fundraising Regulator guidance.

You’ll provide administration and coordination across all fundraising income streams, including preparing agendas, taking minutes and following up actions where needed. You’ll also attend events, cheque presentations and supporter engagements as a professional and engaging ambassador for the hospice.

You’ll distribute event briefings, coordinate post-event thanks and feedback, and support the recruitment, induction, coordination and day-to-day supervision of volunteers. As part of a regular rota, you’ll also provide reception, telephone and enquiry cover, responding professionally, promptly and empathetically.

What you’ll need:

We’re looking for a proactive, self-motivated and purpose-driven coordinator who combines excellent organisation and attention to detail with warm, authentic communication. You’ll be comfortable managing competing priorities, building positive relationships and taking responsibility for making sure administrative actions are completed accurately and on time.

You’ll bring proven experience from an administrative or coordination-based role, including using a CRM or supporter database to maintain accurate, timely and detailed records. Experience in customer- or supporter-facing activity and the confidence to support volunteers are also essential.

You’ll have strong literacy and numeracy, excellent written and verbal communication skills, and confidence using Microsoft Office and digital communication tools. You’ll understand the importance of handling supporter information carefully and in line with GDPR, Information Governance and fundraising standards.

Essential Criteria

• Strong general education, including good literacy and numeracy.
• Proven experience in an administrative or coordination-based role, with the confidence to build positive working relationships.
• Demonstrable experience using CRM or supporter databases to maintain accurate, timely and detailed records.
• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally and empathetically.
• Proactive and self-motivated, with strong organisational skills and the ability to manage competing priorities and deadlines in a busy environment.
• Excellent attention to detail and accuracy in written work, records and administrative processes.
• Competent in Microsoft Office and digital communication tools.
• Experience of customer- or supporter-facing activity, with the ability to work well as part of a team and provide clear guidance to volunteers.
• Full driving licence with access to a reliable vehicle and business insurance cover.

What else you need to know:

• Completion of a health assessment relevant to the role.
• A Standard DBS check.
• Two references.
• All offers of employment are conditional on satisfactory completion of pre-employment checks.

Why join Bluebell Wood?

At Bluebell Wood Children’s Hospice, we’re committed to ensuring every baby, child and young person with a life-limiting condition can access specialist palliative care whenever and wherever they need it. Supporting families across South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire, we provide a wide range of expert services tailored to each family’s needs, including respite care, symptom management, counselling, therapies, home visits and end-of-life support. Delivering this vital care costs around £6.7 million each year, yet only around 17% of our income comes from government funding, meaning we rely heavily on fundraising, donations and community support. That’s why every role at Bluebell Wood matters.

In this purpose-driven role, you’ll help supporters feel recognised and connected through thoughtful, authentic stewardship, reliable administration and accurate records that enable fundraising activity across Bluebell Wood.

What we offer:

We know great work happens when people feel supported, valued and able to bring their whole selves to what they do — so here’s what you can look forward to:

Time off 33 days’ holiday, including bank holidays, plus the option to buy and sell leave.

Wellbeing Employee assistance programme, including mental
health support and out-of-hours GP access.

Pay and pension 5% matched pension scheme and enhanced night shift pay.

Family friendly Enhanced Bluebell Wood family leave pay, including maternity and paternity pay.

Development Ongoing commitment to your professional development.

Everyday extras Free parking, subsidised lunch, free tea and coffee, cycle to work scheme, NHS Blue Light Card eligibility and access to our rewards portal.

If you’re a proactive and organised administrator who enjoys helping supporters, working collaboratively, embracing individuality and taking responsibility for every detail, we’d love to hear from you.
Find more information on the role and details on how to apply HERE