Our Supporter Promise

We exist to ensure that every family caring for a seriously ill child has access to the high-quality care and support they need when and where they need it.

But we know we can’t achieve this alone. It is only with your help, our wonderful supporters, that we can guide families through the toughest of times and help change lives for the better.

We want you to feel informed and reassured that we are committed to fundraising in a transparent and responsible manner. So, this is our promise to you:

We will protect your privacy and personal data

• We ensure that your personal details are kept safe and secure, and we will be clear about how we will use your information. We will only process and store your personal data in accordance with our Privacy Policy.
• You have full control over your data, and you can change your preferences at any time by contacting us using the details below.

We will commit to the highest standards of fundraising

• We strive for best practice in fundraising. We are registered with the Fundraising Regulator and comply with the principles of the Fundraising Promise.
• We induct and monitor fundraisers, volunteers, and third parties working with us to raise funds to ensure that they align with our values and fundraising ethics.

We will be transparent and open

• All support is important to us, and we value every gift so we will ensure that every donation is used to have the greatest impact.
• We will be clear about who we are, what we do, and how your gift is used, and we will communicate your impact with you.

We will always be respectful

• Donating is your choice, and we will respect your decision and will never put undue pressure on you to make a gift.
• We will always provide you with a choice of ways to keep in touch and will respect your decision should you no longer wish to receive any communications.

We will be accountable

• If you have any questions about our fundraising activities, would like to update your preferences or wish to make a complaint please contact us using the details below.
• If we are unable to resolve your complaint, you can contact the Fundraising Regulator.

Contact us

If you ever have any questions regarding our activity, please do not hesitate to contact us by:

Telephone: 0117 989 7820
Email: supportercare@togetherforshortlives.org.uk
Post: Together for Short Lives, Suite 1b, Whitefriars, Lewins Mead, Bristol, BS1 2NT

Make a complaint

You can make a complaint to Together for Short Lives in any of the following ways:

Email: complaints@togetherforshortlives.org.uk
Phone: 0117 989 7820
Post: Complaints Officer, Together for Short Lives, Suite 1b, Whitefriars, Lewins Mead, Bristol, BS1 2NT

For more information please read our Complaints Policy