Fundraising Operations Coordinator

Help power fundraising that makes a real difference.

Are you highly organised, detail-focused and passionate about delivering excellent supporter experiences?

We’re looking for a proactive and motivated Fundraising Operations Coordinator to join our growing Public Giving team. This is a fantastic opportunity to play a key role behind the scenes, ensuring our fundraising operations run smoothly while helping supporters, fundraisers and donors have an outstanding experience with Keech Hospice. The role supports fundraising operations, supporter engagement and CRM management, working closely with fundraising teams to help drive income growth and supporter retention.

As a key support to our Fundraising Operations Manager, you’ll help coordinate fundraising administration, manage supporter and donor data, support fundraising campaigns and events, and provide first-line support for our CRM system, Microsoft Dynamics. You’ll work closely with colleagues across Fundraising, Marketing, Finance and the wider organisation to ensure our supporters receive exceptional service at every stage of their journey.

Key Responsibilities:

– Providing excellent supporter care and acting as first point of contact for donor enquiries
– Supporting the administration of fundraising campaigns, appeals, events and supporter activities
– Processing donations, Gift Aid, direct debits and donor requests accurately and efficiently
– Maintaining and improving donor records within Microsoft Dynamics
– Producing reports, supporter selections, mailing lists and fundraising insight
– Supporting fundraising communications, donor journeys and engagement activities
– Working with colleagues to improve systems, processes and supporter experiences
– Providing first-line CRM support and guidance to fundraising system users

What we’re looking for:

– Experience in supporter care, customer service, donor administration or a similar role
– Experience using CRM systems or databases, ideally Microsoft Dynamics
– Excellent communication and relationship-building skills
– Strong organisational skills and the ability to manage multiple priorities
– Excellent attention to detail and a commitment to data accuracy
– Strong IT skills, including Microsoft Office applications
– A proactive, solutions-focused approach and the ability to work collaboratively
– A passion for delivering exceptional supporter experiences

Find the full job advert and more details on how to apply HERE