Together for Short Lives
Call the Helpline 0808 8088 100

My Care Transfer

My Care Transfer resource screen grab

My Care Transfer is a bespoke digital platform designed to help families looking after seriously ill children to communicate effectively with care professionals.

We often hear from families that admission to hospital can be made more stressful when key information isn’t easily accessible, so we were keen to create a resource that families can use to ensure effective communication with care professionals.

The platform is fully optimised to use on mobile phones and tablets, and families can register and fill in a form. Once complete, My Care Transfer generates a document that families can save, update, print and send whenever they need to share their information with professionals.

The document can hold information on emergency care plans, personal care preferences, daily routines, allergies, and symptom management, so families always have important information at their fingertips. The personal information saved on an individual’s plan will only be seen by those with login details and those you chose to share your plan with.

My Care Transfer is the last in a series of three supported by the Bupa UK Foundation, focusing on supporting seriously ill young people moving to adult services. Whilst My Care Transfer can be used by families with a seriously ill child of any age, it will be particularly useful for those making the transition to adult services, ensuring no key information is left behind or forgotten.

Margaret, mum to Iwan, who has a life-limiting condition said,

“I’ve spent the last couple of evenings getting familiar with the Care Transfer tool and I really like it. It’s easy to navigate, and has all relevant and important information. I like the fact that you can link to other documents, add to the plan at any time and that pages can be printed out.”

Suzannah, whose child has a life-limiting condition, said,

“I think this is a great care transfer resource. It’s informative, detailed and gives a clear 360 degree look at the person in question and their entire package of needs.”

Helen Finlinson, Day Services Manager at St Elizabeth Hospice Ipswich, gave a professional’s perspective,

“This tool is the answer to something we have been needing for some time: a patient-held record that enables information to be collected together to support transition.  So much gets lost in transition, but this tool will provide a solution.  We are excited to start using this resource to aid the smooth and effective transition between children’s and adult’s services.”

We couldn’t create these resources without the valuable insight and time provided by the families who guide, critique and test our resources. We would like to thank all the families who contributed, and the Bupa UK Foundation for their fantastic and generous support!


The other resources created as part of this series on transition are our Transition Factsheet and A checklist to a good transition.

See our full range of family resources here.

Family Resources