Assistant Shop Manager

If you’ve got retail experience, a passion for delivering excellent customer service, and the confidence to support management—we want to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Our retail shops are essential to funding this care. With government funding covering only seven weeks of our annual costs, our shops and supporters help keep Rainbows going for the other 45 weeks of the year.

As we grow, we’re excited to be opening a new shop in Daventry—and we’re looking for two motivated and experienced Assistant Shop Managers to support the Shop Manager in the day-to-day running and success of the store.

Location: Daventry (with travel to the Hospice in Loughborough for Corporate Induction and meetings as well as other shops across the East Midlands)

Hours and Salary:
• Position One: 15 hours per week (covering 2 out of 7 days) = £9,524 per annum
• Position Two: 22.5 hours per week (covering 3 out of 7 days) = £14,286 per annum

About the role
Some of the key responsibilities include (but not limited to):

Supporting the Shop Manager to:

• Maximise income and profitability
• Monitor stock turnover and presentation
• Promote Gift Aid among donors
• Delivering excellent customer service
• Working alongside and supporting a team of volunteers.
• Further responsibilities in the role can be found by downloading the Job Description.

Requirements
• Previous retail experience
• Strong customer service skills with the ability to uphold agreed service standards
• Confidence in recruiting, training, and motivating volunteers
• Self-motivated and capable of working independently and collaboratively.
• Further requirements can be found by downloading the Person Specification.

Our Benefits include:
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

For further information about this role, or to apply, please visit our website here, or contact Hannah Coventry, Head of Retail, on hannah.coventry@rainbows.co.uk

If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk

This role is subject to a standard DBS (Disclosure and barring Service Check) and pre-employment checks.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.