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Family Support Manager – Maternity Cover (fixed term contract up to 12 months)

Rainbow Trust Children's Charity
Post date
14 March 2024
Closing date
2 April 2024
This team covers the North East of England including Northumberland, Newcastle, Gateshead, North Tyneside, South Tyneside, Durham, Darlington, Hartlepool, Sunderland, Stockton, Redcar and Cleveland, Middlesbrough.
£26,000 pa + benefits
Contact email

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a Family Support Manager to lead our North East Family Support team including volunteers, and a small case load.

This will be on a fixed term contract to cover a period of maternity leave, for up to 12 months.

Reporting to the Head of Care out of our North East care team base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high-quality family support service; and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.

Having worked regularly in a stressful and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.


This team covers the North East of England including Northumberland, Newcastle, Gateshead, North Tyneside, South Tyneside, Durham, Darlington, Hartlepool, Sunderland, Stockton, Redcar and Cleveland, Middlesbrough.

What we’re looking for:

• An experienced child health, education or social care professional – applications will be particularly welcome from those who understand the impact on family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.

• A poised and convincing communicator – you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.

• Comfortable with a changing environment – you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

• A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

• A persuasive, inclusive approach to achieving goals quickly and correctly – with a warm and friendly working style.

• Strong networking skills and confident use of MS Office – Educated to A-level with a recognised childcare and management qualification (NVQ4 or equivalent)

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please click here

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything.

Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

For an application form, job description and person specification visit or call 01372 220073. Your completed application form should be sent to

Interviews will take place either online or at our office in Newcastle. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

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