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Family Support Worker – London & South East

Rainbow Trust Children's Charity
Post date
2 January 2024
Closing date
22 January 2024
South Buckinghamshire area and London Boroughs of Brent, Hillingdon, and Harrow
£21,000 + benefits (including 25 days annual leave and pension)
35 hours per week
Contact email

About the role

We are looking to appoint a Support Worker, with special interest in neo-natal care to deliver a high-quality family support service as part of our London and South East Care Team.

Reporting to the Family Support Manager out of our London and South East Care team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families in hospital, at home and other relevant community locations, where a child has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people and you will promote the family’s wellbeing according to agreed outcomes. Having provided bereavement support to families, you understand the processes of grief, loss and change – and how best to help others deal with its impact.

Please visit our website to download the full Job Description and Person Specification


This role will focus on the South Buckinghamshire area and London Boroughs of Brent, Hillingdon, and Harrow.

What we’re looking for

An experienced child health or social care professional – applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.

A proactive, warm, inclusive approach to achieving goals with and through people

Practiced in child protection, information sharing and the rules around data protection – you lead by example, and are comfortable initiating processes and taking responsibility for risk

Practical and people-oriented – you will thrive being given the autonomy to deliver results, where every day is different; and be a confident user of IT (including MSOffice)

An enthusiastic, persuasive and influential communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service, support fundraising colleagues by writing case studies and family updates and support families to assist in fundraising/marketing activities.

A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer

  • We have a range of fantastic benefits that we offer our employees, this includes:
  • Flexible working hours to balance home and working life
  • Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
  • Company car for front line care posts
  • Access to the Blue Light Card Scheme, and other rewards and discounts
  • Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
  • Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
  • Pension scheme where we contribute 5% of your salary and you contribute at least 3%
  • The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
  • Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website:

How to apply

Please visit our website and fill in the application form. Your completed application form should be sent to We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

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