Together for Short Lives
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Healthcare Care Support Worker

Ty Hafan
Post date
4 December 2023
Closing date
3 January 2024
£23,159 - £24,701
Contact email

Tŷ Hafan is a beautiful children’s hospice located on the picturesque Vale of Glamorgan coastline. Covering the South, East, and West of Wales Tŷ Hafan offers a beautiful, newly refurbished working environment set in idyllic grounds a short distance from the metropolitan area of Cardiff.

We have an exciting opportunity for a Healthcare Support Worker to join our highly experienced care team. We are looking for dedicated healthcare professionals with a passion for providing holistic family centred care to a caseload of very special and inspiring children, young people, and their families. As a Tŷ Hafan Healthcare Support Worker you will be supported in main and develop your skills to a high standard, in addition to working closely with Nurses and the wider team of professionals to provide truly intuitive and creative care that goes beyond your usual tasks. At Tŷ Hafan our staff pride themselves on being able to make a difference, through multiple opportunities to get to know the families in our care and supporting what is important to them.

About Tŷ Hafan

Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care, respite and dedicated support to children and young people with life-shortening conditions across Wales. Support is provided to children and their families at our hospice in Sully, in community settings, and in the family home. As a charity we greatly value the input, contribution and commitment of our many volunteers and supporters, without whose support we would not be able to provide the services that we do. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives, as well as end of life and beyond.

At Tŷ Hafan our care team is dedicated to upholding our vision, mission, and values, all of which are at the core of all that we do.

Our Vision is a Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Mission is to offer a high standard of free care to children in Wales who may die in childhood in order to enrich their quality of life, and support their families during life, at end of life and through bereavement.

Our Values are Demonstrating Compassion, Providing Excellent Customer Service, Working Together and Taking Ownership.

At Tŷ Hafan our team is very supportive and inclusive, we value individual differences, and understand experience can come from many avenues, therefore it is not essential to have previous experience working in a palliative care environment. Palliative care is defined as the total care of individuals from diagnosis of a life-shortening condition, beyond transition into adult services, or in providing extensive bereavement support. It is important to remember that paediatric palliative care is so much more than just end of life care, Tŷ Hafan holds enhancing quality of life at its very core.

About the role

As a Healthcare Support Worker your responsibility will be to contribute ine the delivering safe and supportive care to children resident in the hospice, working as part of a multi-disciplinary team to ensure continuity of care. As a Tŷ Hafan Healthcare Support Worker tasks will be delegated by a Registered Nurse, in consideration of your level of skill and confidence. You will be responsible for providing care in line with our individualised care plans, designed by Registered Nurses in compliance with current guidelines, regulations and policies. Our skilled team provide specialist care for children and young people with a wide range of complex conditions therefore, at Tŷ Hafan your work will be extremely varied, and deeply fulfilling.

As a Tŷ Hafan employee you will benefit from regular professional development opportunities including up to 10 days a year of focused on-site skills development, and the ability to apply for post graduate short-courses or external training programmes. We encourage our nurses to become champions, supporting progression throughout their career, and developing their skills of interest to the benefit of the wider team and our families.

Our new enhanced benefits package includes:

  • Unsocial pay enhancements for nights, evenings, weekends and bank holidays (Ranging from +25% to +60%)
  • Investment in your professional development with allocated time for training opportunities.
  • Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
  • The ability to continue an existing NHS pension or to enroll in our Group Personal Pension Scheme with an employer contribution of 5
  • Life assurance- death in service benefit
  • Wellbeing support and clinical supervision available both on site and through external providers
  • Employee assistance program, which provides a range of free services including counselling, financial and legal support.
  • Unlimited access to a 24/7 online GP as well as a range of other health experts
  • Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
  • Staff complimentary therapy and yoga sessions offered regularly.
  • Cycle to work scheme
  • Discounted gym membership and shopping discounts
  • Subsidised meals, prepared daily by our dedicated catering team
  • Free on-site secured parking.

If you are interested in an exciting new career challenge and share our aim of providing specialist and compassionate palliative care to children, then Tŷ Hafan could be the place for you. We would love to hear from you.

For further information please see the full job description and job specification, or email Additionally, you are welcome to contact Sian Middleton, Director for Nursing and Clinical Services at or call on 07482446380 for an informal and confidential chat or to arrange a visit to the hospice.

Tips for applicants- All applications and interviews are reviewed against the current job description and job specification; it is important that you familiarise yourself with these documents before progressing your application.

Successful applicants must be a UK resident with current NMC registration and are subject to the outcome of an enhanced DBS (Disclosure and baring service) check and two satisfactory references.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV / application as early as possible.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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