Quality and Clinical Governance Administrator (Part time)

Tŷ Hafan is a beautiful children’s hospice located on the picturesque Vale of Glamorgan coastline. Covering the South, East and West Wales Tŷ Hafan offers a beautiful, newly refurbished working environment set in idyllic grounds a short distance from the metropolitan area of Cardiff.

We have an exciting opportunity for an experienced healthcare administrator to join our established Quality and Clinical Governance Administrator.

About the Role

As a Quality and Clinical Governance Administrator, you will play a key role in supporting the delivery of an effective service by providing efficient administrative support across Tŷ Hafan’s care services. Working closely with the Quality and Clinical Governance Lead, your focus will be on ensuring compliance, supporting quality improvement, and maintaining audit activity to continuously improve our services.

You will participate in the management of clinical data and audit processes, supporting care service projects and ensuring actions are documented, fed back to the Quality and Clinical Governance Lead and implemented while maintaining an inspection-ready approach at all times.

The role is part time, 15 hours per week.

Our new enhanced benefits package include:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to hours)
• The ability to continue an existing NHS pension or to enrol in our Group Personal Pension Scheme with an employer contribution of 5%
• Investment in your professional development with allocated time for training opportunities.
• Life assurance (death in service benefit)
• Wellbeing support and clinical supervision available both on site and through external providers
• Employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Employee complementary therapy and yoga sessions offered regularly.
• Cycle to work scheme, discounted gym membership and shopping discounts
• Subsidised meals prepared onsite
• Free on-site secured parking.

About You

• We’re looking for a personable individual who is flexible, solution focused and has the ability to work in a fast-paced clinical environment. You will be a team player who can see the bigger picture and contribute to wider team goals, while also being confident to work independently and use your own initiative.
• You’ll have experience in healthcare administration, using clinical systems and be confident handling complex clinical information. You will also need a good understanding of medical terminology, data protection and safeguarding.
• Excellent communication skills and advanced IT skills are also key.

About us

Tŷ Hafan ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that needs of each child and their family are unique, and we know that caring for a child with life-shortening condition is often extremely demanding. Our aim is to make sure that no one is doing this alone. Our colleagues, volunteers and supporter are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose No family should have to face the unimaginable loss of their child alone. With children and families at the heart, of all we do, at end of life, through bereavement and beyond.

Our Values Demonstrating compassion, Providing excellent service, Working together and Taking ownership.

At Tŷ Hafan our team is very supportive and inclusive, we value individual differences, and understand experience can come from many avenues, therefore it is not essential to have previous experience working in a palliative care environment. Palliative care is defined as the total care of individuals from diagnosis of a life-shortening condition, beyond transition into adult services, or in providing extensive bereavement support. It is important to remember that paediatric palliative care is so much more than just end of life care, Tŷ Hafan holds enhancing quality of life at its very core.

Further information

For more information about the role, or to apply, please see our website here or email careers@tyhafan.org.

Additional Information

Successful applicants must be UK residents and we do not offer sponsorships at this time. You will be subject to the outcome of an enhanced DBS (Disclosure and baring service) check and two satisfactory references.

Tŷ Hafan is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all.