Senior IT Technician

Are you an experienced IT professional with a passion for delivering exceptional technical support? Do you have the expertise to diagnose and resolve complex IT challenges while providing outstanding customer service? If so, we’d love to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As a Senior IT Technician, you will play a crucial role in maintaining and enhancing our IT systems, supporting our staff, and ensuring seamless technology operations. This is an excellent opportunity to contribute your skills to an organization that makes a profound difference in people’s lives.

Location: Onsite at Rainbows Hospice, Loughborough
Hours: Monday to Friday, 9:00 am – 5:00 pm

About the role
As a Senior IT Technician, you will be responsible for providing advanced first and second-line technical support and resolving a wide range of IT issues. From maintaining hardware and software to ensuring reliable network and Wi-Fi connectivity, your expertise will keep our systems running smoothly. You will also provide support for audio-visual equipment and gaming setups used across the organisation.

Some of the key responsibilities include (but not limited to):
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve network and Wi-Fi connectivity issues.
• Maintain and support audio-visual equipment for meetings, events, and presentations.
• Perform regular system maintenance, including updates, installations, and configuration changes.
• Assist in the deployment and implementation of new IT solutions, as well as upgrades to existing systems.
• Maintain accurate documentation of IT processes and solutions.
• Collaborate with external suppliers to ensure the best value and performance from IT services.
• Further responsibilities in the role of a Senior IT Technician at Rainbows, can be found by downloading the Job Description.

About You
We are looking for a proactive and experienced IT professional who thrives in a fast-paced environment and can think creatively to solve technical challenges. You should be able to provide clear communication to colleagues and demonstrate excellent customer service skills.

Essential Requirements:
• Significant experience in 2nd line support for desktop, mobile, and network IT services.
• Strong technical expertise in troubleshooting PC hardware, operating systems, and application software.
• Proven ability to configure, deliver, and install IT equipment, including PCs, monitors, printers, and peripherals.
• In-depth knowledge of Microsoft platforms, including SharePoint, Teams Voice, and portal administration.
• Excellent written and verbal communication skills.
• A methodical and proactive approach to problem-solving.

Desirable Skills:
• Familiarity with IT systems used in healthcare or charity organizations.
• Experience managing IT-related compliance and data security.
Further requirements can be found by downloading the Person Specification.

Our Benefits include:
• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice
• Free access to an Employee Assistance Programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Samuel Massiah, Director of Digitally Enabled Transformation, on samuel.massiah@rainbows.co.uk

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Note to Agencies: we do not require support at this current stage so no need to contact us.