Together for Short Lives
Call the Helpline 0808 8088 100
Helen & Douglas House
Post date
27 January 2020
Closing date
16 February 2020
Chipping Norton
Range B (£19,500 - £22,000) per annum depending on experience
37.5 hours per week
Contact email

Looking for an exciting new challenge in retail? Are you an experienced, talented shop manager who wants to lead a small team in a local charity shop?

Join our team and you will build the business, increase profit and help fund the care of local children and young adults with life-shortening conditions and support for their families.

We are looking for a special person who is commercially focused, has a passion to outperform the competition and aims to give great service and an experience that will have customers coming back for more.

As a shop manager you will be running your own retail unit. You will decide how you promote the goods and how the shop looks. You will be responsible for recruiting and managing a team of volunteers.

Added benefits? Generous annual leave and the opportunity to join a pension scheme.

Helen & Douglas House is a children’s and young adults’ hospice service based in Oxford. The charity has a network of shops across Oxfordshire and surrounding counties. These shops are part of a multi-million pound fundraising programme.

Who we are looking for:

You will be a people focused, excellent communicator with real flair and a passion to succeed. Our shops are open 7 days-a-week and the role will require you to work regular weekends. You will need to be flexible, as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work.

We would love to hear from you if you have the following skills and experience:

  • Educated to GCSE level (or equivalent) with passes in English and Maths
  • Experience in a customer facing environment and the ability to deliver excellent customer service
  • Experience of developing and implementing plans to maximise sales potential
  • Strong organisational and administration skills
  • Experience of managing teams effectively in a variety of retail sectors and/or management experience within a charity shop would be an advantage
  • Computer literate

Working Pattern

Your normal working pattern will change each week, subject to the needs of the business and the levels of staff and volunteers available to work, and will involve a significant element of weekend working.

Interested? Please note:

We cannot accept applications by CV. To be considered for this role please apply via our website.
The closing date for applications is midnight on Sunday 16th January 2020 and interviews will be held at Douglas House, Magdalen Road, Oxford, OX4 1RW.
See the job description for further details. If you have any questions please contact the Recruitment Team T: 01865 794749.

Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Apply online at

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