Supporter Engagement Income Assistant

Supporter Engagement Income Assistant

£24,975 pa (FTE)
37.5 hours per week (will consider 30 hours per week)

About us:

At Bluebell Wood Children’s Hospice, we support babies, children and young people with life-limiting conditions. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Every year we need to raise £6.5m to keep our doors open and only around 16% of our income comes from government sources, the rest must be raised through fundraising activity. Our uncompromisable support services are wide ranging and bespoke to each family and include overnight care, music therapy, counselling, sibling support groups, end of life care and home visits.

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role:

In this role, you will be responsible for the daily input and reconciliation of income into our donor database/CRM, ensuring all entries are accurately coded. You will handle the receipting, counting, and banking of income, and liaise with the Finance team to maintain accurate financial records and adhere to best practices. Your duties will include processing credit card donations and sales invoices, chasing outstanding invoices, and managing timely cash collections from the hospice. You will monitor and replenish stock of bank items, resolve income queries, and maintain the fundraising database, ensuring all supporter communications are logged. Additionally, you will use the database to thank donors appropriately and timely, work with volunteers to deliver tasks, stay updated with relevant legislation, and assist with lottery income administration.

The requirements:

To fulfil the role effectively you will be able to display good attention for detail, able to work to deadlines and be an effective communicator.

In return, we can offer you a fantastic working environment and the following benefits:
• 25 days’ annual leave plus bank holidays with the option to buy and sell
• Employee assistance programme – including mental health care and out of hours GP access
• A commitment to your professional development
• Matched pension scheme of 5% of salary
• Enhanced maternity and paternity pay
• Free parking on main site
• Subsidised lunch
• Free tea and coffee
• Cycle to work scheme
• Eligible for NHS Blue Light Card

At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.

For more information about the role, or to apply, please click here.