Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to de-escalate and resolve it with confidence and compassion.
This course will teach you to:
- Recognise what triggers conflict between patients / parents and health professionals
- Use mediation skills to engage with patients and families to reach consensus
- Prepare for difficult conversations
- Work as a team to manage conflict with patients and families