Together for Short Lives
Call the Helpline 0808 8088 100

Essential skills for managing conflict between patients, families and healthcare professionals

9 November 2023, 12:00am - 12:00am
The Medical Mediation Foundation
Virtual event via Zoom
Joining instructions and Zoom link will be emailed to participants around two weeks prior to the event
£120 Nurses and AHPs / £180 GPs and Consultants

Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to de-escalate and resolve it with confidence and compassion.

This course will teach you to:

  • Recognise what triggers conflict between patients / parents and health professionals
  • Use mediation skills to engage with patients and families to reach consensus
  • Prepare for difficult conversations
  • Work as a team to manage conflict with patients and families
Professional events