Essential skills for managing conflict between patients, families and healthcare professionals

Date: 9 November 2023, 12:00am - 12:00am
Organisation: The Medical Mediation Foundation
Location: Virtual event via Zoom
Address: Joining instructions and Zoom link will be emailed to participants around two weeks prior to the event
Price: £120 Nurses and AHPs / £180 GPs and Consultants

Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to de-escalate and resolve it with confidence and compassion.

This course will teach you to:

Recognise what triggers conflict between patients / parents and health professionals
Use mediation skills to engage with patients and families to reach consensus
Prepare for difficult conversations
Work as a team to manage conflict with patients and families

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