Together for Short Lives
Call the Helpline 0808 8088 100

Family Support Hub Officer

ENEI Disability Confident
Together for Short Lives
Post date
13 November 2023
Closing date
4 December 2023
Home based. The postholder will need to have access to a private space for receiving and returning calls. Some travel to Bristol office and other locations
£26,000 - £27,300 dependent on experience
Part time or full time, up to 35 hours per week. 2 year fixed term contract
Contact email

About us:

Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together – whether that’s for years, months or only hours.

We work with families and the brilliant people and services that support them – in hospitals, in children’s hospices and in the community – to ensure that children and families get the support they need.

About the role:

A fantastic opportunity has arisen to join our highly successful, passionate, and driven Family Support Hub Team.

As a Family Support Hub Officer, you will work within our Family Support Hub, providing high quality support to those families contacting the service through the Helpline, website and from partner referrals. The purpose of this role is to help Together for Short Lives reach and support more families – responding appropriately to their needs by listening, signposting or referring onto internal and external support eg grants, peer support, events and engagement opportunities. You will help us to build a strategic programme of work for our membership of organisations and professionals to improve and expand the range of support that they can offer to families.

Please note this role is home based but it will be necessary to occasionally travel to Together for Short Lives’ Bristol Office and to other locations across the UK.

About you:

You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.

You will have helpline, support work or lived experience which evidences your ability to work empathetically with parents caring for a child with a life-limiting condition, have excellent communication skills, in particular an excellent telephone manner and be a skilled active listener.

Please note this role is home based but it will be necessary to travel to Together for Short Lives’ Bristol Office and sometimes to various locations across the UK.

For an informal and confidential discussion about the role, please email

We offer a great reward package, which includes generous annual leave entitlement, pension scheme, life insurance and a staff assistance programme.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the charity sector.

To apply:

Please complete the application form below and send to by 9am on Monday 4th December. Successful applicants will be invited to attend an interview, in person, in our Bristol Office on Wednesday 13th December. Reasonable travel costs will be reimbursed.

Job Description and Person Specification
Application form
Summary details form
Equal opportunities monitoring form

Together for Short Lives is a Disability Confident Employer. We also offer a guaranteed interview to all disabled applicants who meet the minimum criteria for the job. If you qualify, please complete this form and return with your application. Guaranteed Interview Scheme form.

We regret that at this stage we can only consider candidates who have the right to work in the UK.

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