Support paying your bills

If you are having difficulty paying your energy bills, then it’s important you speak to your supplier as soon as possible.

Some energy suppliers have schemes or offer grants to help customers struggling to pay their bills. Each scheme will have different eligibility requirements.

Here are some steps you can take:

• Contact your energy supplier as soon as you can if you are worried about paying your energy bills or are in debt to your supplier.
• Suppliers must work with you to agree on a payment plan you can afford under Ofgem rules. This includes reviewing a plan you may have agreed to before.
• You can ask your energy company for a review of your payments and debt repayment, payment breaks or reductions. You can also request more time to pay and access to hardship funds

For more information about what your supplier might be able to help with, or to book a free appointment with our energy advisor, please email: energy@togetherforshortlives.org.uk