Support paying your bills
If you are having difficulty paying your energy bills, you are not alone.
Energy vouchers
South of England
If you live in parts of South England and are caring for a seriously ill child, you could benefit from a free £150 energy card to take off your bill, thanks to our partnership with gas network company SGN.
The process is simple:
- First check your eligibility using SGN’s postcode checker.
- Then apply here and someone from our helpline team will contact you.
If you need help or require any further information, please email: energy@togetherforshortlives.org.uk
Your energy supplier can help
If you do not think you can pay your energy bill, then it’s important you speak to your supplier as soon as possible.
Some energy suppliers have schemes or offer grants to help customers struggling to pay their bills. Each scheme will have different eligibility requirements.
Here are some steps you can take:
- Contact your energy supplier as soon as you can if you are worried about paying your energy bills or are in debt to your supplier.
- Suppliers must work with you to agree on a payment plan you can afford under Ofgem rules. This includes reviewing a plan you may have agreed to before.
- You can ask your energy company for a review of your payments and debt repayment, payment breaks or reductions. You can also request more time to pay and access to hardship funds
For more information about what your supplier might be able to help with, download our Energy Advice Guide or contact our helpline today.