Support paying your bills

If you are having difficulty paying your energy bills, you are not alone.

Energy vouchers

Across the UK

If you are caring for a seriously ill child and you are on a pre-payment meter, we may be able to support you with a free voucher. Together for Short Lives are partnered with Fuel Bank Foundation who provide emergency fuel vouchers for families on pre-payment meters.

The process is simple: book a phone or online appointment with our Energy Adviser to check your eligibility and for the voucher to be processed.

South of England

If you live in parts of South England and are caring for a seriously ill child, you could benefit from a free energy voucher thanks to our partnership with gas network company SGN.

This is either a £99 energy voucher for your pre-payment meter or a £150 energy card to take off your energy bill.

The process is simple: book a phone or online appointment with our Energy Adviser to check eligibility and for the voucher to be processed.

You can check your eligibility by adding your postcode here.

If you require any further information please email: energy@togetherforshortlives.org.uk

Your energy supplier can help

If you do not think you can pay your energy bill, then it’s important you speak to your supplier as soon as possible.

Some energy suppliers have schemes or offer grants to help their customers struggling to pay their bills. Each scheme will have different eligibility requirements.

Here are some steps you can take, and remember, our Energy Adviser is here to support you. Book a free appointment here.

• Contact your energy supplier as soon as you can if you are worried about paying your energy bills or are in debt to your supplier.
• Suppliers must work with you to agree on a payment plan you can afford under Ofgem rules. This includes reviewing a plan you may have agreed to before.
• You can ask your energy company for a review of your payments and debt repayment, payment breaks or reductions. You can also request more time to pay and access to hardship funds

For more information about what your supplier might be able to help with, download our Energy Advice Guide or speak to our Energy Adviser.