The human stuff: managing conversations with families and colleagues at a challenging time.

The Medical Mediation Foundation has shared some top tips for managing conversations with families and colleagues at a challenging time.

Health professionals work under stress and have difficult conversations with patients and families all the time.

Now it’s not just families and patients who are frightened and living with uncertainty. We all are. That makes the way we talk to each other more important than ever. Just because we’re living through a challenging time doesn’t mean the way we communicate has to be challenging or confrontational.